Billing Policy

This Billing Policy governs the financial relationship between Nottral (the "Platform") and registered service providers ("Partners") who use the platform to manage appointments and client bookings. It outlines how commissions are calculated, invoiced, and collected.

Business Model Key Points

• Nottral charges a commission on each completed appointment booked through the platform
• Commissions are invoiced monthly in arrears
• All invoices comply with Romanian fiscal legislation and e-Factura requirements
• Partners are responsible for their own tax obligations related to income received

Nottral applies a tiered commission rate based on the Partner's active subscription plan. The commission is calculated as a percentage of the total appointment value (excluding VAT charged by the Partner to their clients).

Commission Rate Tiers

Calculation Formula

Commission = Appointment Net Value x Commission Rate. VAT (19%) is added to the commission amount as required by Romanian tax law.

Excluded from Commission Calculation

• No-show appointments (unless the Partner's cancellation policy charges a fee)
• Appointments cancelled more than 24 hours in advance
• Free or promotional appointments with a zero value
• Tips or gratuities paid directly to service providers

Nottral generates commission invoices automatically on a monthly basis. All invoices are issued in compliance with Romanian fiscal legislation.

Invoice Timeline

• 1st of month — Commission calculation period closes for the previous month
• 1st-3rd of month — Invoice is generated and verified automatically
• 3rd-5th of month — Invoice is delivered via email and available in Partner dashboard
• 15th of month — Payment due date (standard terms)

Each Invoice Includes

• Unique invoice number and fiscal code
• Billing period (month/year)
• Itemized list of completed appointments
• Commission rate applied per appointment
• Subtotal, VAT breakdown, and total amount due
• Payment instructions and bank details
• Nottral fiscal identification data (CUI, registration number)

Commission invoices are due within 15 calendar days from the invoice issue date, unless otherwise specified in your Partner agreement.

Accepted Payment Methods

Currency

All invoices are issued in Romanian Lei (RON). Partners operating in other currencies will see the converted equivalent at the exchange rate published by the National Bank of Romania (BNR) on the invoice issue date.

Late Payment

Invoices not paid within the due date may incur a late payment penalty of 0.05% per day of delay, in accordance with Romanian commercial law. Persistent non-payment may result in service suspension.

This section explains how payments from end clients flow through the platform.

Payment Flow

1. Client books an appointment and pays through the Nottral platform
2. Payment is processed securely via our payment provider (Stripe)
3. Funds are processed securely via Stripe; Nottral does not hold client funds directly.
4. After the appointment is completed and confirmed, the Partner payout is calculated
5. Partner receives the net amount (appointment value minus commission) in their designated bank account

Payout Schedule

Partner payouts are processed automatically by our payment provider (Stripe) according to their standard payout schedule. Typical processing time is 2–7 business days after appointment completion. Minimum payout threshold is 50 RON. Amounts below the threshold are carried over to the next payout cycle.

Partner Responsibility

Partners are responsible for issuing their own invoices to clients for services rendered, in compliance with applicable tax laws. Nottral does not act as an intermediary for the Partner-client fiscal relationship.

Client Refunds

When a client is entitled to a refund for a booked appointment, the following applies:

• Full refunds: The commission for that appointment is reversed and will not appear on the next invoice
• Partial refunds: The commission is recalculated based on the adjusted appointment value
• Refunds processed after invoice issuance will appear as a credit note on the following month's invoice

Invoice Disputes

Partners may dispute an invoice within 10 calendar days from the issue date. To submit a dispute:

1. Navigate to Invoices in the Partner dashboard
2. Select the invoice in question and click "Dispute"
3. Provide a detailed description and supporting documentation
4. Nottral will review and respond within 5 business days
5. If the dispute is valid, a corrected invoice or credit note will be issued

Chargebacks

If a client initiates a chargeback with their payment provider, the commission for that appointment will be temporarily reversed. If the chargeback is resolved in the Partner's favor, the original commission will be reinstated on the next invoice.

Billing Cycle

Subscription fees are billed separately from commissions. Subscriptions are billed monthly in advance on the anniversary of the Partner's registration date.

Plan Changes

Partners can upgrade or downgrade their subscription plan at any time:

• Upgrades take effect immediately; the difference is prorated for the current billing period
• Downgrades take effect at the start of the next billing period
• Commission rate changes associated with plan changes follow the same schedule

Cancellation

Partners may cancel their subscription at any time. Upon cancellation:

• Access continues until the end of the current billing period
• Outstanding commission invoices remain due and payable
• No refund is issued for the unused portion of the current billing period
• Data export is available for 30 days after cancellation

Both Nottral and Partners have specific fiscal obligations under Romanian law.

Nottral's Obligations

• Issue fiscally compliant invoices for all commission charges
• Submit invoices to the ANAF e-Factura system within legal deadlines
• Collect and remit VAT (19%) on commission amounts
• Maintain proper accounting records as required by Law 82/1991
• Provide annual fiscal summaries to Partners upon request

Partner Obligations

• Maintain valid fiscal registration and CUI/CIF
• Issue invoices to end clients for services rendered
• Declare income received through the platform in accordance with the Fiscal Code
• Notify Nottral of any changes to fiscal status (e.g., VAT registration, CUI changes)
• Retain copies of all commission invoices for the legally required period

VAT Treatment

Nottral charges 19% VAT on all commission invoices. Partners registered as VAT payers can deduct this VAT in accordance with the Romanian Fiscal Code. For Partners not registered for VAT, the commission amount including VAT represents the total cost.

Available Reports

• Monthly commission summary — breakdown by appointment, rate, and total
• Payment history — all payments made, pending, and overdue
• Payout reports — detailed client payment and payout tracking
• Annual fiscal summary — complete year-end tax preparation document

Data Retention

Financial records (invoices, payment confirmations, commission calculations) are retained for 10 years in accordance with Romanian accounting law (Law 82/1991). Partners can request certified copies at any time.

Export Formats

All reports and invoices can be exported in PDF, CSV, and XML (e-Factura compatible) formats from the Partner dashboard.

For billing inquiries, invoice disputes, or payment questions, contact us for billing support through the following channels:

Contact Channels